 Skillfully updated existing seminar training materials from MS Project 2003 to MS Project 2007 for large scale delivery. This included removing outdated content and extraneous information, incorporating new features of MS Project 2007, and capturing new screenshots.

 In a short period of time, developed robust claims training materials for a 12-week training course geared towards processing both domestic and international claims.

 Added fun and creative learning activities to reinforce content.

 Developed design templates for ease of use when creating additional learning modules.

 Planned, designed, implemented, and tested the company website. Created eye-catching posters, tickets, newsletters, marketing material, and branding.

 Creatively developed training for several business units within the organization for over 20 projects, including proprietary software, Health Insurance Portability and Accountability Act (HIPAA), Cost Control, Pharmaceutical, Dental, Underwriting, Diversity, Billing, Career Planning, Financial Operations, and many more.

 Conducted beginner through expert level Microsoft Office training for both adjunct and credited courses.

 Designed, developed, and instructed Job Searching, Resume Writing, and Placement courses.

 Enhanced existing training program with instructional design elements, including updating presentations, conducting train-the-trainer sessions, updating existing materials, and setting evaluation criteria.

 Designed and developed training for the Labor Management System deployment nationwide, to allow the tracking and analysis of labor hours and usage.

 Created several in-depth web articles surrounding the value of technical certification and its impact on the IT industry.

 Effectively converted the manual business process to a customized order fulfillment and customer management system.

 Conducted beginner through expert level Microsoft Office, Siebel, and proprietary software training to users of varied skill levels.

 Provided advanced telephone and desk-side support to clients nationwide concerning both hardware and software issues.

 Successful Test Script Writer and QA Tester for Documentum, as well as system changes and enhancements.

 Developed, implemented, and maintained a specialized Access database for tracking work orders, employee information, and inventory.

 Conducted in-depth classroom training on desktop publishing.

 Successfully Conducted comprehensive instructor led Access training to employees and managers for a 1-week short-term assignment.

 Successfully managed the instruction and rollout of the Microsoft Office User Specialist Certification program.

 Responsible for the recruitment and hiring of other instructors for the program expansion to the Philadelphia, PA area.

 Provided outstanding technical support to clients around the world concerning both functional and technical issues, as well as all out-sourced software Y2K issues.

 Utilized all resources at hand to analyze and resolve various levels of questions by retrieving information through my own personal knowledge as well as the problem resolution archive, reports, databases, logging and tracking systems.

 Conducted beginner through expert level Microsoft Windows and Office training for the rollout of the new “in-car” laptop systems.