- Marketing Material	- Coaching Manuals
- Newsletters	- Quick Reference Guides
- Storyboards	- Sample Screen Manuals
- Websites	- PowerPoint Presentations
- Templates	- Technical Manuals
- Articles	- Installation Manuals
- Brochures	- Planning Documents
- Test Scripts	- Needs and Task Analysis
- Approach Plans	- High-level Design Documents
- Training Schedules	- Detailed Design Documents
- Trainer Guides	- Train-the-Trainer Manuals
- User Guides	- Policy and Procedure Manuals
- Help Systems	- Process Flow Documents
- Job Aids	- Training Videos

Technical Skills

• Adobe – Acrobat, Authorware, Captivate, Connect Professional, Dreamweaver, Fireworks, Flash, Framemaker, Freehand, Illustrator, InDesign, Pagemaker, Photoshop, Presenter, RoboDemo, RoboHelp
• Allscripts – TouchWorks
• Blackboard – Blackboard Academic Suite
• Camtasia – Producer, Recorder, Studio, Snagit, Dubit
• EMC – Documentum
• Fiserv – PowerComp
• Languages:  HTML, SQL
• Lotus – Lotus Notes, cc: Mail, Lotus SmartSuite
• Microsoft – Access, Excel, FrontPage, Internet Explorer, Money, Netmeeting, Outlook, PowerPoint, Project, Publisher, Visio, Word, Works (Operating systems: Vista, XP, NT, 2000, ME, 98)
• Oracle – Oracle Database, Inventory, Manufacturing, Siebel, E-Business Suite, iStore, and User Productivity Kit (UPK)
• Remedy – Action Request System
• SumTotal – Toolbook
• Sun Microsystems – OpenOffice.org (including Writer, Calc, Impress, and Draw)
• Thomson Course Technology – SAM and TOM

Also familiar with software installations, hardware installations (memory, hard drives, graphics cards, etc.), networking (mapping drives, setting up user accounts, FTP, LAN, etc.), system optimization and restoration, peripherals (overhead projectors, monitor adjustments, palm pilots, scanners, printers, etc.) and much more!

Please contact me by calling (570) 335-2264 (or send an email to suzanne@aulisio.net) to discuss your project details.